Privacy Policy

We collect information you provide directly to us when you create an account, subscribe to a service, contact support, or participate in surveys. This includes your name, email address, phone number, billing address, and payment information. We also automatically collect certain information when you use our services, including IP address, device identifiers, browser type, pages visited on our portal, and service usage data (bandwidth consumed, session times, connection logs).

We use the information we collect to: • Provide, operate, and improve our internet services • Process payments and send billing notifications • Send service alerts, outage notifications, and maintenance windows • Respond to your support requests and enquiries • Comply with legal obligations under Nigerian law (including NCC regulations) • Detect and prevent fraud, abuse, or unauthorised access to our network We do not sell your personal information to third parties.

We may share your information with: • Service providers who assist in operating our business (payment processors, SMS gateways, cloud infrastructure providers), bound by confidentiality agreements • Regulatory bodies such as the Nigerian Communications Commission (NCC) when legally required • Law enforcement or government authorities when compelled by valid legal process • A successor entity in the event of a merger, acquisition, or asset sale We require all third parties to maintain appropriate data security standards.

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for up to 36 months to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Connection logs and network usage data are retained for 12 months in compliance with NCC regulations.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include TLS encryption for data in transit, AES-256 encryption for sensitive data at rest, access controls, and regular security audits. No transmission over the internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach.

Under applicable Nigerian data protection law (NDPR), you have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your personal data (subject to legal retention obligations) • Withdraw consent where processing is based on consent • Lodge a complaint with the Nigeria Data Protection Bureau (NDPB) To exercise any of these rights, contact us at hello@ecofiberx.com.

Our customer portal uses essential cookies to maintain your login session and preferences. We also use analytics cookies (aggregated, anonymised) to understand how the portal is used and improve the experience. You may disable non-essential cookies in your browser settings without affecting core functionality.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a prominent notice on our website at least 14 days before the change takes effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

For privacy-related enquiries or to exercise your data rights, contact our Data Protection Officer: Email: hello@ecofiberx.com Phone: +234 201 888 3790 Address: EcoFiberX Nigeria Ltd, Lagos, Nigeria